* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.If it doesn't work, contact your internet service provider to see if there's an issue with your network. Try watching on a different device using the same Wi-Fi or cellular connection.If your cellular connection is poor, connect to Wi-Fi instead.*.If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.After each step, try to stream or download the movie or TV show again.
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